Getting Starting_With Glacial Skin_steps

 

New Clinic Onboarding

Congratulations & Welcome to Glacial Nation!

 

You’ve made an incredible investment in your practice. We’re thrilled to have you as part of the Glacial® Skin family and can’t wait to help you deliver exceptional results for your patients.

This is your personal onboarding headquarters — everything you need to get trained, prepared, and ready for launch.

Sign Up for the Glacial® Skin Training Portal

Get access to comprehensive training materials, video tutorials, technique guides, and certification courses to master your Glacial® fx system.

Your Glacial® fx Training Program

Every Tuesday, join two comprehensive live sessions led by Cristi DiBernardo, your dedicated Clinical Educator. Each session runs 1 hour + 15 minutes — 1 hour of focused training followed by 15 minutes of live Q&A.

Sessions run every week at the same time. You must register for each session individually.

*Only one session per training is required.

Recordings Available After Each Session
 Both Trainings Are Mandatory
Certificate of Completion Upon Finishing All Sessions
Session 1

Didactic Training

1 Hour + 15 minutes Q&A 
  • Glacial® fx clinical protocols & workflows
  • Treatment techniques & best practices
  • Live Q&A with Cristi
Register Now Download GLACIAL® fx Clinical Deck
Session 2

Clinical Training

  1 Hour + 15 minutes Q&A  
  • Glacial® fx deep-dive science &  mechanism of action 
  • Evidence-based treatment approaches
  • Live Q&A with Cristi
Register Now Download GLACIAL® fx Didactic Deck

Earn Your Certificate of Completion

Once you’ve completed both training sessions and your registration has been validated, your clinic will receive an official Glacial® fx Certificate of Completion. Complete your trainings and proudly display your certification!

Marketing Resources — Ready to Use

Start building buzz for your Glacial® fx launch! These professional marketing assets are ready to use immediately on your social media channels, website, and in-office materials.

Post them today and start attracting patients before your system even arrives.

Coming Soon Assets

Social media posts, stories, and graphics to build anticipation and excitement before your Glacial® fx launch.

Download Assets

Brand Guidelines

Official Glacial® Skin brand colors, fonts, logo usage, and visual standards to keep your marketing on-brand.

Download Guidelines

Your Dedicated Team

Meet the experts who are personally invested in your success. They’re here for you every step of the way — from your first training session to your hundredth treatment.

KaideeW_1

Kaidee Wallner

Practice Success Manager

Your dedicated Practice Success Manager, here to ensure a seamless onboarding experience and support your long-term growth with Glacial® fx.

psm@glacialskin.com +1 925 441 3934
Cristi DiBernardo_2

Cristi DiBernardo

Director of Training

Your dedicated Director of Training who leads all training sessions and will guide you through Glacial® fx protocols, treatment techniques, and clinical best practices.

cdibernardo@glacialskin.com +1 925 441 3934

Your Provider Support & Success Hub

Your centralized portal for everything you need — from ordering consumables to accessing marketing resources, training materials, and technical support.

2-Minute Consumable Ordering

Order your Glacial® Skin consumables in under 2 minutes through our streamlined single-page ordering portal.

Customer Support

Submit support tickets, access troubleshooting guides, and get direct help from our technical team.

Practice Success Resources

Marketing playbooks, social media templates, brand guidelines, and business growth strategies.

User Guides & Documentation

Download Glacial® fx user guides, skincare protocols, and treatment reference materials.

Access Password: GSProvider

Save this page — it’s your go-to resource for all things Glacial® Skin throughout your journey with us.

Visit the Support & Success Hub

Delivery & Set-up

Your Glacial® fx system is on its way! Here’s what to expect as we prepare for your launch day.

1

Quality Assurance

Your Glacial® fx system undergoes thorough Quality Assurance checkpoints before shipment to ensure everything is perfect.

2

Shipping — 2 to 4 Weeks

Once your system clears QA, shipping will take approximately 2–4 weeks. We’ll keep you updated with tracking information along the way.

3

Schedule Your Set-up

Once your system ships, we’ll provide you with a few options to schedule your on-site set-up at a time that works for your practice.

4

In-Person Set up 

will be walking you through your System Set-up in person once we have confirmed the date. We will also be providing you a walkthrough video as to how to do this yourself on the arrival day!